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The AI Communications Roadmap

Date: 21 June 2023 09:30 - 21 June 2023 13:30

Register by: Tuesday 20 June 2023

Innovate Now – Prepare for the future


Following on from London Tech Week, join Digital Catapult and Vonage, a global communications leader, as we deep dive into the use cases and potential commercial applications of AI communications. Participants will also have the opportunity to hear from experts and gain valuable insights about what steps to take now; to unlock the networks of the future with AI, data & digitalisation.

Discover how digital innovators are using the latest CX technology and conversational AI tools to turbocharge frictionless omnichannel interactions. From supply chain management to gig workers and customers, learn from global experts how personalised interactions with AI can unlock new value and increase efficiencies when communicating with key stakeholders on the devices and channels they love.

Throughout the event, valuable insights will be shared on the latest trends and innovations in digital technologies that are driving transformation across various sectors, such as aerospace, defence, energy, logistics, e-commerce and many more. Our expert speakers will delve into the use cases and best practices for AI communications, providing you with the knowledge and inspiration you need to take your business to the next level.

What to Expect

  • Compelling keynote speakers, an interactive panel and a Q&A with global experts
  • Learn how to implement Conversational AI in order to unlock customer engagement and create frictionless omnichannel interactions
  • A range of informative talks exploring the potential commercial applications of generative AI
  • An excellent opportunity to engage with other industry professionals and discuss specific needs and challenges with experts in the field
  • An opportunity to network with like-minded professionals from various industries over a working lunch

Don’t miss this unique opportunity to gain valuable insights and connect with industry leaders. Register now to secure a place and join us at our central London offices for an engaging and informative event.

This event will be of interest to industry leaders and decision makers at the head of department, director level or above from the healthcare, education, finance and retail sectors.

In partnership with

This event is hosted by Digital Catapult in partnership with:

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09:30 – Welcome and Registration

10:00 – Introduction to Digital Catapult

  • Steven Wood, Head of Aerospace, Defence & Security, Digital Catapult

10:10 – Introduction to Vonage 

  • Matthew Parker, UK&I Country Leader, Vonage

10:15 – Three Lessons to Implement Conversational AI

  • Jon Lingard, Customer Solutions Architect, Vonage

10:35 – The Promise and Problems of Generative AI

  • Robert Smith, Director of AI and Data Science, Digital Catapult

10:50 – Panel Discussion: Customer Engagement in an Instant World

Moderator: Madalina Nazare, Director of Collaborative Research & Development, Digital Catapult

  • Robert Smith, Director of AI and Data Science, Digital Catapult
  • Jon Lingard, Customer Solutions Architect, Vonage
  • Pauline Norstrom, CEO, Anekanta Consulting
  • Elisabeth Ling, Angel Investor, Ventures Together

11:35 – Q&A From The Audience 

11:50 – Closing Remarks

  • Matthew Parker, UK&I Country Leader, Vonage
  • Steven Wood, Head of Aerospace, Defence & Security, Digital Catapult

12:00 – Networking Lunch 

13:30 – End


Digital Catapult

101 Euston Rd, Kings Cross, London, NW1 2RA