Digital Catapult

Desktop Support Administrator

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We are looking for a bright and enthusiastic Desktop Support Administrator to support our London Kings Cross office. You will gain exposure to some of the latest technologies including VR, AR, 5G, machine learning and Low Powered Wide Area Networks, supporting macOS and Windows desktop systems while providing a first-class service to internal staff members.

what you’ll do
  • Maintaining and supporting all IT desktop infrastructure and systems as necessary to provide a resilient, effective and flexible IT environment for the business
  • Learn to administer the desktop fleet through automation tools such as SCCM, JSS and Group Policy
  • Ensure that support incidents are resolved in a timely manner to meet defined service level targets and to participate as a project resource as and when required
  • Maintaining an infrastructure and software inventory system to provide adequate information for equipment management, replacement, licensing and insurance
  • Escalating to the Senior Infrastructure Engineer any issues with the services that do not meet the respective service or project delivery targets
  • Completing any other relevant duties as required by the team
what we’re looking for
  • Experience of technical support in a Windows and macOS environment
  • Awareness of endpoint configuration management solutions such as Casper, SCCM, Intune and Group Policy
  • Scripting awareness in bash, PowerShell or Python
  • Good all-round technical knowledge of operating systems, software, hardware and networking
  • Excellent communication skills with a keen eye for detail
  • Experience of stock management and procurement
  • Demonstrated ability to quickly learn new technologies and methodologies
  • Some Command Line experience is desirable