Digital Catapult

Technical IT Operations Manager (12 month FTC)

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Your role will be to provide hands on technical operational management to the internal IT team at Digital Catapult. The technical infrastructure you will be managing will include macOS, Windows 10, Server 2012 R2, Cisco switches, VMware and configuration management via SCCM and JAMF JSS. You will also get exposure to some of the latest technologies. These include VR and AR, 5G, Machine Learning and Low Powered Wide Area Networks (IoT). You should have a working knowledge of Cisco switches and routers,, Meraki Wireless, Palo Alto Firewalls and vmWare. Good understanding of SaaS solutions such as G-Suite, Okta SSO, Slack, SalesForce and Webex.

what you’ll do
  • Task management of the internal IT Support team for both Helpdesk and internal strategic projects
  • Manage suppliers and ensure that we follow our procurement process and collect financial reports for the budget review and forecast meetings
  • Design, track and manage internal IT projects to specifications as well as acting as technical lead on projects when required
  • Help mentor the IT team and ensure they are constantly professional and follow best practice with technical projects and support
  • Monitor the internal infrastructure and ensure that any outages are dealt with using the incident management process, while proposing improvements to our existing systems
  • This is a very hands-on role and you should be prepared to be at one minute working at the very detailed level and at the next advising the IT management team
what we’re looking for
  • Extensive experience of technical support in a Windows Desktop / Server OS and macOS environment
  • Strong experience in setting up and managing endpoint configuration management solutions such as Casper, SCCM, Intune and Group Policy
  • Strong technical knowledge of server operating systems, software, hardware and Cisco Networks
  • Excellent communication skills with a keen eye for detail and process
  • Experienced in managing small teams in a fast paced environment